Trust is critical to our operation. At Rad Global Adventure, we take your privacy seriously and will protect it. This Privacy Policy outlines how we handle your information when traveling or booking a trip with us. In using our services, you agree to our methods.
As you browse our site, send us a message, or book a trip, we might obtain:
- Travel documents, passport information, visa copies, insurance, and emergency contact information.
- Personal information, such as a name, contact number, email, and address, and in some instances, date of birth.
- Preference, including dietary, level of fitness, or health information, you with us in order for us to help you plan a trip.
- Technical information, such as IP address, internet browser, or pages visited, for site enhancement.
The information you have provided is used to:
- Confirm and process bookings.
- Permit, ticket, accommodation, and transport arrangement.
- Provide pre-trip and post-trip communication.
- Notify you of the trip guidelines revision and changes.
- Provide travel tips, newsletters, and offers (with the option to unsubscribe).
- Support and maintain the improvement of the website, our services, and the customer.
The information you submit via this platform is of utmost importance to us, and we never sell your information to third parties.
- Service providers include: hotels, airlines, transport operators, or trekking permit offices.
- Guides and staff: so you have someone to help you throughout your journey.
- Legal authorities: only when there are specific legal obligations or for your protection.
All partners we work with are reputable and are assumed to keep your info as confidential as we do.
Data Security
We implement measures to prevent the involuntary disclosure of our users’ private data.
- Passport and payment details are considered sensitive and will only be held for the required duration.
- We operate a secure website with SSL and other secure connection protocols.
- Your data is kept confidential, with only a limited number of personnel being able to access it.
- User data is encrypted, and payment information is only processed through secure, reputable payment gateways—we do not keep full card information.
We are aware that despite our measures, no online system is ever completely secure. We advise against uploading private information.
Cookies and Websites
We use cookies to help with:
- Improving browsing speed.
- Determining what users like.
- Evaluating the site volume for enhancements.
Cookies do not collect personal information unless you provide it voluntarily. You may remove or disable cookies in your system.
Users’ Rights
In this case, we have the following obligations to you:
- Provide you with a copy of the personal information we have on file for you, and
- Make appropriate amendments to the information that you have provided. Request deletion of your personal data (subject to legal or contractual obligations).
- Unsubscribe from promotional emails at any time.
To exercise all rights in this case, you should contact us by email.
Children’s Privacy
To use our services, adults and families only. Children’s information under the age of 16 is collected only when parents or guardians provide it for the purposes of making a booking. Information is not collected from children directly.
Data Retention
We only hold personal information for as long as is necessary in order to provide services and comply with legal obligations.
- The records of the booking will not be stored for longer than a year.
- Details about the passport, visa, and insurance would be destroyed after the trip is over, unless they are necessary for legal or financial documentation.
External Links
The website may contain links to other websites (e.g., partners, hotels, airlines). We are not liable for their policies. You need to review their policies individually.
Updates to This Policy
The changes to the policy will be posted to the website, while changes of great importance will be communicated directly to you.
For all your inquiries concerning your privacy, let us know.
Rad Global Adventure
Final Note
At Rad Global Adventure, we value your trust. Your personal details are safe with us, and we use them only to give you a better, safer, and smoother travel experience. Travel should always be stress-free—and that includes your privacy.
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